Terms of service
TERMS OF SERVICE
Effective Date: 04/11/2025
Business Name: Willow and Mane Parlour
Trading As: Wellness & Style Collective
ABN: 38 875 536 108
Location: Cudal, NSW, Australia
Contact: support@wellnessstylecollective.com
1. Overview
These Terms of Service (“Terms”) apply to your access to and use of the online store, website, and related services provided by Willow and Mane Parlour (trading as Wellness & Style Collective) (“we”, “us”, “our”). The website, store, and all associated content, tools, features, and services are collectively referred to as the “Services”.
By accessing or using the Services, you agree to be bound by these Terms and our Privacy Policy and Refunds & Returns Policy, as updated from time to time. If you do not agree with these Terms, you must not use or access the Services.
Our store is hosted on Shopify, which provides us with the e-commerce platform used to offer our products and Services.
2. Access and Accounts
By using the Services, you represent that you are at least the age of majority in your state or territory of residence, or you have provided consent for any minor dependants using the Services under your supervision.
You may be required to provide personal details to access certain Services or complete a purchase. You agree that all information provided is accurate, current, and complete. You are responsible for maintaining the confidentiality of your account credentials and remain liable for all activities under your account. You must not assign, transfer, or share your account with any other person.
3. Products and Services
We make reasonable efforts to display accurate product descriptions and images; however, the appearance, colours, and packaging of products may vary depending on your device and screen settings. We do not warrant that the quality or appearance of products will meet your expectations.
All product descriptions, pricing, and availability are subject to change at any time without notice. We reserve the right to discontinue or limit the sale of any product to any person, region, or jurisdiction at our discretion.
4. Orders
By placing an order, you make an offer to purchase products from us. An order is not accepted until payment has been processed and we issue an order confirmation. We may decline or cancel orders for any reason, including inaccuracies, suspected misuse, or limited availability.
Please review your order carefully before submitting, as orders cannot be cancelled once placed. Any approved changes or cancellations remain at our discretion.
All purchases are subject to our Refunds & Returns Policy, which forms part of these Terms. Products are sold strictly for personal use and not for commercial resale.
5. Pricing and Billing
Prices and promotions are subject to change without notice. Prices displayed at checkout are the current prices for the products at the time of purchase and do not include shipping or applicable taxes unless expressly stated.
You agree to provide current, complete, and accurate payment and billing information for all purchases and to update such information promptly to ensure we can complete transactions and contact you if required.
6. Shipping and Delivery
Delivery timeframes are estimates only and are not guaranteed. We are not liable for shipping delays, carrier issues, customs delays, or events beyond our control. Risk of loss and title transfer to you once orders have been provided to the shipping carrier.
7. Intellectual Property
All content, branding, images, designs, text, graphics, logos, videos, digital materials, and other materials available through the Services are owned by or licensed to Willow and Mane Parlour (trading as Wellness & Style Collective) and are protected by applicable intellectual property laws.
You must not copy, reproduce, distribute, publish, modify, create derivative works, or use any part of the Services for commercial purposes without our express written consent.
Our business name, brand name, logo, service names, product names, and associated branding are trademarks of Willow and Mane Parlour (trading as Wellness & Style Collective). Unauthorised use is strictly prohibited.
8. Strict Prohibition on Resale
Products purchased from us are for personal use only. You must not purchase our products for resale, distribution, or commercial purposes without our prior written approval. We reserve the right to refuse or cancel orders suspected of being made for resale.
9. Third-Party Tools and Links
Certain features or tools may be provided by third-party services. We do not monitor or control third-party tools or content and provide access on an “as is” basis without warranties. Your use of third-party services is at your own risk and subject to the terms of those third parties.
Links to third-party websites do not constitute endorsement. We are not responsible for any third-party content, products, services, or transactions. All concerns regarding third-party products or services should be directed to the third party.
10. Relationship with Shopify
Our store is hosted by Shopify. However, all sales, transactions, and dealings are strictly between you and Willow and Mane Parlour (trading as Wellness & Style Collective). You release Shopify from any liability relating to your use of the Services or purchases from us.
11. Feedback and Reviews
By submitting reviews, feedback, suggestions, or content (“Feedback”), you grant us a perpetual, worldwide, royalty-free licence to use, display, reproduce, modify, and distribute such Feedback for any business or commercial purpose. We may remove content that is unlawful, harmful, offensive, or violates these Terms.
12. Errors and Omissions
Occasionally, information on the Services may contain errors, inaccuracies, or omissions relating to product descriptions, pricing, shipping charges, offers, and availability. We reserve the right to correct, update, or cancel orders affected by such errors without prior notice.
13. Prohibited Conduct
You must not use the Services for any unlawful, harmful, or prohibited purpose, including (but not limited to):
• Violating any applicable laws or regulations
• Infringing on intellectual property rights
• Uploading malicious code or spam
• Harassing or abusing others
• Interfering with the security or integrity of the Services
We may suspend or terminate access for any breach of these Terms.
14. Termination
We may suspend or terminate your access to the Services at any time without notice if you breach these Terms. Sections of these Terms that are intended to survive termination shall remain in full force, including Intellectual Property, Prohibited Conduct, Limitation of Liability, Indemnification, and Governing Law.
15. Disclaimer of Warranties
Except as required by Australian Consumer Law, the Services and all products are provided “as is” and “as available” without warranties of any kind, either express or implied.
16. Limitation of Liability
To the extent permitted by law, we exclude all liability for any loss, damage, claim, or indirect or consequential loss arising from your use of the Services or products purchased. Nothing in these Terms limits your rights under the Australian Consumer Law.
17. Indemnification
You agree to indemnify and hold harmless Willow and Mane Parlour (trading as Wellness & Style Collective) and its officers, employees, agents, contractors, and affiliates from any claims arising out of your breach of these Terms or misuse of the Services.
18. Severability
If any provision of these Terms is found unenforceable, that provision shall be severed only to the extent necessary, without affecting the remaining Terms.
19. Entire Agreement
These Terms, together with our posted policies (including Privacy Policy and Refunds & Returns Policy), constitute the entire agreement between you and us regarding the Services and supersede all prior agreements or communications.
20. Governing Law
These Terms are governed by the laws of New South Wales, Australia. You agree to submit to the exclusive jurisdiction of the courts of New South Wales.
21. Changes to Terms
We may update or modify these Terms at any time by posting the revised Terms on our website. Continued use of the Services constitutes acceptance of any changes.
22. Contact Information
For questions about these Terms, please contact us at:
Email: support@wellnessstyle.com
Business: Willow and Mane Parlour (trading as Wellness & Style Collective)
Location: Cudal, NSW, Australia