Returns, Exchanges & Refunds (Australia)

Effective date: 27/10/2025
Store: Wellness & Style (ABN: 38 875 536 108
Contact: support@wellnessstylecollective.com

1) Order changes & cancellations

We start processing orders as soon as they’re placed. For that reason, orders can’t be cancelled after checkout and we can’t guarantee changes (like address updates) once submitted. If you made a mistake, email us ASAP at support@wellnessstylecollective.com and we’ll do our best to help before dispatch.

2) Change-of-mind returns (store credit only)

If you change your mind, we offer store credit only when all of the following are met:

• You contact us within 14 days of delivery with your order number.

• Items are unused, unopened, in original packaging and resalable (including any hygiene seals, tags, boxes).

• You provide proof of purchase.

Once approved, we’ll email return instructions. Return postage is at your cost. We recommend a tracked service. Items sent back without approval may be refused.

We do not accept change-of-mind returns for:

• Opened or used items (including personal care/beauty, haircare, wellness consumables, or any item with a broken seal).

• Sale/clearance items or gift cards.

3) Faulty, damaged or incorrect items (ACL remedies)

Please inspect your order on delivery and contact us promptly at support@wellnessstylecollective.com with your order number, photos and a description if an item is faulty, damaged in transit, or incorrect.

Where a product fails to meet the ACL consumer guarantees, you’re entitled to a remedy. For minor faults, we may repair or replace within a reasonable time; for a major failure, you can choose a replacement or a refund. We’ll guide you through next steps and cover reasonable return postage for confirmed issues. 

4) How to start a return

Email support@wellnessstylecollective.com with:

• Order number

• Item(s) you’re returning

• Reason (change of mind or issue details)

• Photos (if damaged/faulty)

Once accepted, we’ll send instructions and the return address:
Returns Address: PO Box 60, Cudal, NSW 2864

Items must arrive in original condition. Packages returned without prior approval may be declined.

5) Exchanges

We don’t offer direct exchanges. For change-of-mind cases, return the item (if eligible) for store credit, then place a new order. For faulty goods, we’ll arrange the appropriate ACL remedy (repair, replacement, or refund for major failure). 

6) Refund timing

• Change of mind: store credit only (no refunds).

• ACL refunds (major failure only): once your return is received/assessed, approved refunds are processed to the original payment method. Your bank may take additional time to post the credit.

7) Non-returnable items (for hygiene/safety or by law)

• Opened/used personal care, beauty, haircare or wellness items

• Items marked “Final Sale”, clearance items, and gift cards

• Hazardous goods where transport rules prevent return